Topics: Digital Transformation; ICT Strategy; WA.
Western Australia’s property titling and information authority Landgate has successfully transitioned its internal land registry system to a cloud-based platform, and is now encouraging other jurisdictions to follow suit.
Landgate’s New Land Registry is a world first, and will save the authority at least $52 million over five years while reducing customer turnaround times from ten days to one and a half.
The solution automates the process of registering property ownership to a central database, converting the traditionally labour intensive, paper-based registry system into an electronic marketplace.
With no cloud-based solution available off-the-shelf, Landgate decided to develop its own. Partly to recycle good ideas across government silos – and partly to receive a financial return on investment – Landgate then chose to put the Advara land registration platform onto the market.
According to CEO Mike Bradford speaking at Intermedium’s inaugural Digital Transformation in Government conference in Perth, the authority’s intention was to disrupt the land registry landscape and bring the process into the digital age.
Until relatively recently, no substantial efforts to digitise the land registry process had been made. Bradford says in 2013 it became apparent that the land registry was no longer meeting the needs of the rapidly evolving property industry. Landgate searched the world and found there was no ‘off-the-shelf’ solution to the problem so it found an innovative solution, a multi-tenanted platform hosted in the cloud.
Key to Landgate’s digital transformation has been ensuring business processes meet stakeholder expectations. According to Landgate Chief Information Officer (CIO) David Dans speaking at the same Intermedium conference, it was an opportunity to revolutionise the way land transactions were conducted to better reflect 21st century business practices.
Dans in part attributes Landgate’s success to its multi-faceted approach to transformation – “people, processes, systems”. By ensuring sound governance and operational models were in place first, Landgate was able to implement digital solutions that best suited operations.
According to Dans, an effective change management process reduces the risk of investing in a redundant or ill-suited technology. He also recognises that “agencies should only do what only they can do,” and a sound change management process helps agencies identify when it is best to consider a supplier or partner who can do the job better.
Landgate is confident of Advara’s commercial success, with many governments using the Torrens system of land registration moving to privatise their registry bodies, including New South Wales, South Australia, New Zealand and the United Kingdom. Privatisation is likely to boost demand for solutions which improve efficiency and lower costs, says Bradford in reference to the New Land Registry.
Landgate was recently ranked 22nd in the Australian Financial Review 2016 Most Innovative Companies list.