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WA Education Department seeks phone systems installation for 800 schools

by David Shi •
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A single contractor will soon be responsible for the supply and installation of all new telephone systems across Western Australia’s 800 public schools and education offices, with the State’s Department of Education (DoE) opening the bidding for the contract.

The new three year arrangement will be mandatory for all DoE sites and offices, with the exception of the DoE head office, for the supply and installation of PABX and telephone systems. Independent public schools and other eligible schools may apply for exemptions in order to make specialised purchases in accordance with their requirements.

With approximately 800 sites located throughout WA, the Department has tended to replace approximately 30 telephone systems a year in the past. The Department stresses, however, that this number is not an indicative sales figure.

The new contract will replace a five-year arrangement between the DoE and Panasonic systems, which will expire on July 2012. The contract may also be extended, with two extension options of one year duration each.

The selected supplier will be responsible for:

  • Telephone switching equipment;
  • Trunk and extension field cabling;
  • Operator/auto attendant systems;
  • Fixed handsets;
  • Voicemail systems;
  • Staff training; and
  • One year warranty support for equipment and maintenance.

Installed telephone systems must also be capable of gateway solutions to enable IP-based trunking, in order to successfully connect with both traditional and IP-based systems. A six week turnaround period between the placement of an order by the Department and the completion of installation at that location is expected.

Following the expiry of the warranty period, telephone maintenance services will be carried out by Command-A-Com and Digital Telecommunication Systems. The two companies share in a $3.5 million Telephone Maintenance Services contract awarded in October 2011 by the DoE, which will span an initial three-year period.

The supply of mobile handsets is covered under the WA Government’s Telecommunication Services Common Use Agreement (CUA).

Over the past 15 years, the Department has purchased a range of telephone systems from a number of suppliers, including:

  • Alcatel;
  • Commander;
  • LG;
  • NEC;
  • Nortel;
  • Panasonic; and
  • Siemens

South Australia too is gearing up for a major approach to market for telecommunications goods and services. It will invite expressions of interest to be part of a whole-of-government Network Services panel in April 2012.

All offers for the Supply and Installation of Telephone Systems contract must be submitted by 24 April 2012.


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  • WA
  • Telecommunications
  • Education
  • Command-A-Com
  • CUA 56808
  • Digital Telecommunication Systems
  • Panasonic
  • WA Department of Education