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What does it take to be Australia’s leading Digital Government*? – NSW in the spotlight

by Chris Huckstepp •
Free resource

The results of Intermedium’s assessment of the 10 ANZ jurisdictions’ digital government readiness and maturity are in. In this article, we provide a dot point summary of why NSW did so well. In the coming weeks we will give you the same summary for each of the other jurisdictions in turn. 

NSW – The (Digital) First State 

As the leader in every one of Intermedium’s Digital Government Readiness Indicator (DGRI) reports going back to 2016, it was not surprising that NSW took the top spot in both the readiness and maturity assessments in 2022. 

One of the key factors in NSW’s score is the high level of ministerial and senior bureaucrat belief in the importance of digital transformation. Without this belief and an accompanying commitment to funding, achieving any serious level of digital government maturity is almost impossible. 

Key factors driving NSW’s high score in the 2022 DGRMI report include: 

  • The one-stop-shop for citizen service delivery Service NSW

  • The complete suite of policies encompassing privacy, data and cyber security.  

  • Active collaboration with other jurisdictions and 100% attendance at the Data and Digital Ministers Meeting 

  • The $2.2 billion Digital Restart Fund which supports digital investments that align with strategic NSW goals such as systems interoperability, the development of core digital infrastructure and having a positive impact on user experience. 

  • The proactive implementation of mechanisms to support emerging technologies, including the AI Assurance Framework which helps agencies identify and respond to the ethical challenges of implementing AI.  

  • The Department of Customer Service’s ‘life journeys’ team that partners with agencies to make services more personalised and accessible across every major life event of NSW residents. 

  • Investments to reduce the digital divide, including the Digital Accessibility Framework and connectivity programs for rural and regional areas. 

  • The Spatial Digital Twin, a tool for governments, communities, and industry to share data. 

  • The NSW Data Analytics Centre which supports WofG data analytics and collaborates with government agencies to solve complex problems. 

  • The API NSW Portal, which gives industry, researchers and others APIs for innovation and research purposes. 

  • The growing number and depth of WofG core platforms including for ERP, CRM, and citizen identity.  

Click here to read a complimentary summary of the Digital Government Readiness and Maturity Indicator report. It details the methodology and criteria used to determine the results. The full report can also be purchased from Intermedium by contacting    

*Since 2016, Intermedium has provided a ‘no place to hide’ report on the jurisdictional digital transformation leaders and laggards. The 2022 report measures Whole of Government (WofG) progress on digital government readiness ‘enablers’ - digital strategies, policies, institutions, and governance arrangements. As of 2022, it also measures digital government maturity progress toward a government that is digital by design, user- and data-driven, operates as a platform and is open by default. 

  • NSW
  • Hardware
  • IT Services
  • Labour Hire
  • Software
  • Telecommunications
  • Industry & Investment
  • Legislature
  • PM / Premier & Cabinet
  • Policy