While Defence has acquired advanced warfighting capabilities, its support systems have often not kept pace. This includes automation of repetitive tasks which free up increasingly precious employee time for more value-adding pursuits
In 2018-19 more than 85 percent of the total number of open approaches to the Federal public sector market went
The upcoming beta phase releases of Service Victoria and ServiceWA’s digital portals suggests that the pursuit of citizen-centric digital government services remains a priority for Australian governments, with the Northern Territory soon to be the only jurisdiction without a Whole-of-Government (WofG) citizen-facing omni-channel service delivery agency
A growing volume of visa applications and traveller enquiries is driving the Department of Immigration and Border Protection (DIBP) to explore ICT solutions to streamline its client enquiry processes.
As Western Australia looks to find savings to offset severe revenue write-downs, the upside