In the first part of a three-stage market test for its outsourcing procurement, the ATO has issued a tender (EOI) for Managed Network Services. This follows an announcement in October 2007 that the ATO would open IT outsourcing contracts worth over $1b to multiple suppliers.
The Managed Network Services tender EOI calls for equipment and services including:
- Network (WAN/LAN) Management
- Components of Security
- Call Centre Infrastructure
- Carriage services / links
- Desktop handsets
- Remote access gateway services
- Network transformation
The ATO states that the approximate, historical, annual value of the Managed Network Services bundle is $55 million (ex GST), broken down as Network Management ($17m), Security ($5m), Call Centres ($15m) and Carriage ($18m).
Ending its single-supplier arrangement with EDS, in place since 1999, the ATO identified three ICT infrastructure bundles for market testing. Following this Managed Network Services tender, the next will be for "end-user computing", including mobile device management, service desk, service management and printer management, while the third tender will be for "centralised computing" such as the ATO's mainframe computing needs, mid-range storage and its data warehouse. The second and third tenders will be announced simultaneously during the middle of this year, with RFTs likely in January 2009.
This tender closes on 29 February.