NSW Roads and Maritime Services’ (RMS) search for a new chief information officer has resulted in the appointment of former Australian Customs and Border Protection Service CIO Joe Attanasio.
An RMS spokesperson confirmed that Attanasio commenced his role at the agency on 6 May 2013.
Attanasio left his position at Customs on 22 November 2012, following the expiry of his contract. He joined the agency in 2009.
Prior to that appointment, he held IT and service delivery roles at ANZ and Deutsche Bank.
In his capacity as CIO, Attanasio will head RMS’s Information Management and Information Technology division. His role will include the development and execution of an “RMS IT strategy aligned with all agencies in the Transport cluster and which meets RMS’ strategic objectives”, a spokesperson told Intermedium.
He will also be in charge of the management of ICT contracts and the provision of services across RMS and ICT coordination across the NSW Transport cluster.
He will report to Corporate Director Paul Hesford.
RMS began its search for an IT leader earlier this year following an internal restructure that established a Corporate Division responsible for ICT and information management, financial management, strategic program implementation, governance, legal matters, and work health and safety.
Major ICT projects underway at RMS include the E-Toll Modernisation Program, aimed at implementing a fully electronic tolling system, which is nearing completion. RMS successfully implemented a Court and Case Management System in 2012 to process over one million infringements every year, according to the most recent annual report.
RMS will also be intimately involved in the establishment of Service NSW from July 2013. Service NSW centres and online and phone channels will provide a consolidated point of contact for customer transactions currently supplied by multiple agencies, including RMS licencing and registration services.
RMS’s $9 million Public Transport Information and Priority System Program, providing real-time bus location through GPS, has been successfully implemented across 4136 buses and 11 bus stops. It is now planning an expansion of the program across Sydney, Newcastle and Wollongong.
However Attanasio will also inherit a number of faltering ICT projects, the details of which have been revealed in a half-yearly progress report on RMS’s 2012-13 Delivery Plan.
Late projects include the delayed implementation of a single coordinated customer feedback environment, including a new online system for registering inputs that is unlikely to meet its original delivery date in June 2013.
The progress report has also flagged delays in the delivery of efficiency and savings targets through measures including corporate and shared services reforms. Meanwhile the previous financial year saw savings of $56 million achieved against a target of $40 million, a significant portion of which was derived through ICT, procurement and shared service reform-related savings, according to the annual report.
Other delayed projects include an improvement of the Live Traffic website to enable personalised email alerts, and the implementation of a national access management system for the National Heavy Vehicle Regulator reforms.
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