With an ICT project budget worth more than $77 million in 2011-12, the Brisbane City Council is looking to technology to help it meet its key objectives, such as improving business processes and customer service.
In a Partners in Technology (PIT) presentation organised by the Queensland Government, representatives briefed ICT industry members on the priority ICT projects currently on the agenda at the Council.
Underpinning much of the $77.1 million funding pool is the Council’s ICT Strategy, which aims to increase business efficiency through the delivery of customer-focused services and the implementation of a new ICT leadership model.
One of the Council’s largest ICT projects is the Business and System Efficiency Program (BaSE), which was allocated $70 million funding over the next four years according to the Council’s 2011-12 Budget. The BaSE project will seek to identify best practice business processes from the public and private sectors and adopt them for use within the Council.
Another big program on the agenda at the Brisbane City Council is the Customer Experience Transformation Project (CET), which is estimated to cost $37.6 million over the next two years.
The objective of the CET program is to improve customer service through the provision of services across a variety of channels such as call centres, user-friendly government websites and physical face-to-face consultations. The Council has already implemented a smart phone version of its website as part of its push for greater end user usability.
At present, the Brisbane City Council is running 7,300 desktop PCs and laptops, running on a Windows XP platform.
It sources its telecommunications needs through voice and data carriage managed services arrangements, and also a Trunk Radio Service arrangement. It also has a managed print services contract in place.
Its financial management systems are Oracle based, while its asset and supply management infrastructure is based on Mincom and Ellipse software. Document management is based on HP TRIM & CMX.
The Council is also utilising two data centre facilities, one in Brisbane Square and the other in Holland Park.
Efficiency in ICT procurement is being pursued by the Council through a centralisation of procurement and the establishment of panel arrangements to leverage better financial outcomes. Preferred supplier contracts are currently in place for servers, desktop, storage and network infrastructure. Also in place are panel arrangements for contractors and ICT training providers.
The Brisbane City Council also intends to establish several additional procurement panels in the near future, including:
- A Microsoft Applications Development Panel;
- An ICT Research & Consultancy Services Panel; and
- A Project Services Panel Arrangement
With Brisbane City Council’s jurisdiction falling within Australia’s fastest growing region (South-East Queensland), the Council’s Living in Brisbane 2026 Vision encompasses a range of ICT objectives designed to cater for the extra 250,000 residents expected to live in Brisbane by 2026.
“Brisbane’s economic prosperity is propelled by several main industry sectors including Information and Communications Technology,” said the report.
Among the objectives of the 2026 Vision includes the creation of a “high-speed information and communication technology system.”