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DIAC extends outsourcing contract for $50 million

by Staff Writers •
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The Department of Immigration and Citizenship (DIAC) has awarded Unisys a two-year extension estimated at $49.8 million to continue to provide outsourced desktop services until June 2013.

The outsourcing contract began in 2007 and covers selected end-user computing services including service desk operations, business support services and applications support as well as secure email and internet services. DIAC seeks to simplify the IT environment and services that support it.

A second, smaller contract was also renewed with Unisys, which allows DIAC to purchase up to approximately $2.9 million of biometric identity services.

Commencing in 2006, the biometric-identity authentication solutions contract extension allows Unisys to provide solutions and services as part of DIAC’s national Biometrics for Border Control Program. Unisys is responsible for supplying systems that will allow immigration officials to authenticate an individual’s identity through facial images and fingerprinting.

Unisys supports more than 7 000 DIAC staff nationally, as well as staff posted overseas. The original Unisys contract was the first to provide staff with a single point of contact for IT related issues.

Unisys wins in Victoria

Unisys has announced a contract win with the Victorian Department of Transport to modernize customer information service application to improve accuracy of predicted train arrivals at railway stations.

Unisys will modernize the passenger information application used to calculate predicted train arrivals at the 220 train stations on the Melbourne metropolitan train network.

The six-year contract, estimated at $11.4 million, was awarded in June this year. Unisys will develop and supply the new customer information application and required hardware and provide ongoing support for both the new and old systems while the new application is gradually rolled out across the metropolitan rail network.

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