Topics: IT Services; Data Analytics; Digital Transformation; NSW.
The New South Wales Government’s chief advocate for digitalisation, the Minister for Innovation and Better Regulation Victor Dominello, has “seven D’s” he believes should be in place in any organisation serious about digital transformation.
Speaking at the Fujitsu 2016 World Tour in Sydney last week, Dominello said that every time a paper form is used to collect data, it signifies a lack of commitment to digitalisation.
It is these minor decisions that seem easier in the short term that hold up digital transformation, and waste time and resources that could be better spent elsewhere. Dominello stresses that it is often these ingrained cultural sensibilities, like the reliance on paper, that prevent the public sector from ‘embracing the digital transformation wave’.
In his address, Dominello urged agencies to adopt the “seven D’s” – or risk being left behind.
1.Data is an intrinsic asset that is critical to citizen-centric decision making, and should be included on the balance sheet.
2.Digital data should become the standard rather than the exception. Digital datasets facilitate sophisticated back and front office systems and free public servants from the burden of paper-based administration.
3.Direct data refers to data in real-time – all government proposals should be generated using relevant real-time data. This is because outdated information holds little value.
4.Data must always be visually displayed so that it can be accessed by the people that need it.
5.Data must be dissected and presented in something other than a table. Raw data is no use to the majority of users, who need to see data presented in a meaningful way.
6.Once governments embrace data, the DNA or culture of government will change and digital transformation will follow.
7.The public sector should look to the future applications of data in the three-dimensional world. Virtual reality, holography and augmented reality are the technologies of the future.
Allocated $17 million over four years in the 2016-17 Budget, the DAC was introduced to overcome the government’s agency-silo approach to analytics by improving access to information that is separately stored across more than 140 government agencies.
The centre’s capacity to aggregate and analyse data and generate insights from data compiled from state-owned corporations, departments, and local councils, is intended to improve government decision making regarding complex policy issues.
Dominello has managed to push through legislative changes compelling local councils and agencies to hand over datasets within 14 days to give the centre “greater teeth”.
The DAC has commenced 12 data analytics projects, including analysing the call out rate by NSW Fire and Rescue and the number of false alarms, understanding the needs of commuters in off-peak hour travel times, and identifying buildings which are at risk from non-compliant cladding.
The Victorian Government has also announced their intention to establish a data agency modelled in the 2016-20 IT Strategy. Due for completion in January 2017, the government will first review and reform the Freedom of Information Act 1982 (VIC) to remove any legislative obstacles preventing the agency’s development.
A similar capability will be introduced in Western Australia in mid-2019, following the development of a secure data exchange platform in mid-2018.