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NSW Transport cluster to overhaul infrastructure contracting

by Paris Cowan •
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Transport for NSW has initiated a major approach to market that will result in a cluster-wide overhaul of the way it sources ICT infrastructure managed services, including at least two outsourcing contracts with Fujitsu.

On Friday the Department issued a request for Expressions of Interest (EOI) from suppliers capable of consolidating and transforming its server, data centre, network and end-user environments.

The move has been triggered by the expiry of two major infrastructure managed services contracts at the Roads and Traffic Authority (now Roads and Maritime Services or RMS) and RailCorp, both of which were with Fujitsu.

In January 2010 Fujitsu announced that its managed services deal with RailCorp had been extended for two years, taking it to the end of 2011. The contract covered managed services across the agency’s desktop support, service desk, server management and data centre operations. Contractual arrangements beyond that date have not been published.

The then Roads and Traffic Authority also re-signed an infrastructure outsourcing contract with Fujitsu in 2005, following market testing of a contract that had been with the supplier since 1997. The three year deal allowed for a further four year’s worth of extensions, meaning it is likely to have expired in July 2012.

Neither contract has been posted on the NSW eTendering website so values are not available.

The expiry of the contracts presented Transport for NSW with an opportunity to review infrastructure operations right across the cluster, with an eye to standardising and consolidating services. Under the NSW Government’s Corporate and Shared Services Reform Program all corporate services in the Transport cluster are to be bundled into a single unit located within lead agency Transport for NSW.

The current approach to market is the product of this review process, with Transport for NSW seeking to engage either one or several suppliers to cover four towers of infrastructure managed services across the cluster:

  1. Server & Webhosting/Data Centre Infrastructure;
  2. End User Computing and Messaging;
  3. Managed Network Services; and
  4. Service Desk.

No hardware or software provisions will be included in the deal at this stage.

Transport for NSW has also asked that respondents consider supply models that would allow it the flexibility to smoothly transition to ‘as-a-service’ sourcing schemes “all without penalty”.

Tower one respondents will also have to keep in mind the mandatory migration of NSW Government agencies into one of two purpose-built data centres, soon to be completed by Metronode. Migration will form part of the deal, and any infrastructure services are likely to pertain to hardware located inside one of the two facilities.

All interested suppliers will need to be members of the NSW ICT Services Prequalification Scheme, or at least show evidence of having commenced the application process by 5pm on 5 July 2013. Suppliers who do not participate in the current EOI round will also be precluded from participating in any subsequent RFT rounds.

Transport for NSW hopes to have contracts finalised between December 2013 and March 2014 for all towers except for Managed Network Services which will be handed down at a later date.


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For more information, please contact the Editor (02) 9955 9896.

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  • NSW
  • IT Services
  • Transport
  • Fujitsu
  • NSW Corporate and Shared Services Reform Program
  • NSW ICT Services Scheme
  • NSW Roads and Maritime Services (RMS)
  • RailCorp
  • Roads and Traffic Authority (RTA)
  • Transport for NSW