The Department of Communities and Justice (DCJ) is seeking suppliers for a new client-centric, end-to-end solution to support all aspects of the process to provide clients with privately-owned rental accommodation.
The Headlease program is part of a decades-long social services shift towards client-centricity, emphasising choice of service provision through community and non-government organisations. It was expanded during the first months of the COVID-19 pandemic with the $36m Together Home package to help house the homeless and enables accommodation to be quickly organised for social housing applicants and can help meet specific needs such as disability, location and family size.
The NDIS is a key example of a program intended to give clients choice in the choice of service provision.
ChildStory, developed in-house by DCJ’s predecessor the Department of Family and Community Services (FACS) with suppliers including Salesforce, EYC3 and Squiz, was a trail-blazer in terms of a citizen-centric platform that took a ‘journey map’ approach.
According to the Request for Information (RFI) the diversity of stakeholders and their needs creates complexity for DCJ staff, driving the need for an end-to-end solution to satisfy the following business needs: