“Full and comprehensive ICT Facilities Management Services to achieve greater flexibility and lower costs by utilising cloud based technologies” is the description of an Invitation to Offer (ITO) that has been issued in line with Queensland’s May 2014 mandate to check the viability of a cloud offering as part of any ICT procurement.
The ITO is for the Queensland Department of Premier and Cabinet (DPC), who has gone to market for an Infrastructure as a Service (IaaS) solution via the Corporate Administration Agency (CAA). It indicates that the arrangement may be leveraged to service agencies beyond DPC, however these agencies are not named in the ITO.
According to the ITO, DPC is “seeking an offer from organisations who either directly provide or have arrangements in place with other organisation(s) to provide an IaaS solution for hosting DPC’s Virtual Machine’s (VM), Storage and Networking infrastructure.”
DPC is a lead agency responsible for the Office of the Queensland Parliamentary Counsel (OQPC), the Public Service Commission (PSC) and the Office of the Governor (OOG). Together the four agencies account for 640 end-user, DPC-issued desktop devices.
CAA, which was established in 1997, is a business unit within the Shared Corporate Services Division of the Department of Science, Information Technology, Innovation and the Arts (DSITIA). It provides shared services for small to medium agencies.
ABB Company, Ventyx, is contracted to deliver DPC’s ICT Facilities Management Services, until May 2015 but Ventyx and DPC have agreed not to renew the contract.
The ITO is in-line with Queensland’s Cloud Computing Policy: “the sourcing of ICT functions will require agencies to adopt cloud-based services as the default ICT-as-a-service solution unless a sound business case exists for a contrary solution”.
Following the ‘cloud-first’ policy announcement, DPC has developed a Technology Roadmap, outlined in the ITO, to:
- Virtualise all services to allow full use of IaaS services;
- Move to a Platform as a Service (PaaS) model for services such as MS SQL database;
- Move to Software as a Service (SaaS) model for services such as Office 365, Microsoft CRM and SharePoint;
- Standardise/streamline ICT Services; and
- Utilise the latest desktop/mobile devices and productivity solutions to support flexible workplaces and allow end-users to work from anywhere.
Under the cloud computing policy, cloud solutions are to support Bring Your Own Device (BYOD) strategies and facilitate greater mobility. The ITO states that “DPC encourage their employees to take advantage of the BYOD policy and supply their own smart devices to connect to DPC’s Exchange Online based email services.”
The DPC procurement is one in a number of cloud procurements that the Queensland Government has commenced in the past year, in line with the Newman Liberal National Party’s stated desire to open up the Queensland Government’s administration to contestability wherever possible.
In March 2014, the newly created Shared Service Provider for Queensland Emergency Services, the Public Safety Business Agency (PSBA), approached the market for cluster-wide human capital management and payroll software-as-a-service to replace its current LATTICE human resource system. A spokesperson told Intermedium that the project had been allocated $100 million.
In April 2014, the DSITIA signed a whole-of-Government IT Services arrangement with Microsoft designed to save $13.7 million over three years. The non-compulsory arrangement allows Public Sector staff to move from a Government owned and operated mail service to an Office 365 hosted service.
In July 2014, DSITIA issued an ITO for a whole-of-Government print and imaging as a service (PIaaS) panel.
DPC’s ITO closes on 18 August 2014 with DPC intending to be fully transitioned to ‘this new ecosystem’ on or before May 2015, according to the ITO.