The Queensland Department of Public Works (DPW) has achieved relatively small savings through its whole-of-government ICT procurement program in 2010-11, which will need to increase in future years if it is to match the level of savings reported in other jurisdictions such as NSW and the Commonwealth.
The Queensland Government saved $3.2 million in 2010-11 through the use of whole-of-government ICT procurement panels, and another $3.5 million from the consolidation of internet service providers across the State’s agencies.
As the lead agency responsible for the delivery of whole-of-government ICT projects and procurement, the DPW role is critical to the Queensland Government’s Toward Q2 through ICT program. The ICT Program aims to create more accessible, efficient and effective ICT services for the state.
One objective of the State’s strategy was to migrate 35 separate internet services to one whole-of-government ISP, and this transition was completed in 2009.
Showing strong parallels with both NSW and the Federal Government, the Queensland Government has established whole-of-government ICT contracts for:
- Business machines (QGCPO 652-08)
- Desktop PCs, portable computers and servers (QP 707 for); and
- Electronic document management and retrieval systems (QGCPO 808 for).
Four whole-of-government telecommunications panel arrangements were established in July 2010 which will remain in operation until June 2015.
The ICT shared services agency, CITEC, is responsible for managing the state’s coordinated procurement program and is also the lead agency for the ICT Consolidation (ICTC) Program.
Under the program, CITEC is responsible for the continuing consolidation of the Queensland Government’s data centres, networks and infrastructure services.
The Queensland Government Data Centre Strategy, released in August 2010, recommended the consolidation of data centres, networks and a range of infrastructure services to CITEC.
CITEC currently manages two data centres which are mandatory for use by Queensland Government agencies, one of which is located in the Brisbane CBD and the Polaris facility in Springfield.
CITEC has just completed the decommissioning of five metropolitan government data centre facilities and the consolidation of 15 agency data sites in 2010-11.
Also in 2010-11, the number of computer equipment racks installed at the Polaris Data Centre from Increased 115 to 230.
By 2013, CITEC expects to have approximately 400 computer equipment racks installed at the Centre, further boosting operational capacity.
The independent benchmarking organisation, Corporate Executive Board, ranked CITEC among the top data storage service providers globally, placing CITEC in the top 25 percent for cost and quality, according to the Annual Report.
CITEC is also the lead agency for the ongoing migration towards the Identity, Directory and Email Services (IDES) program, which is intended for whole-of-government use.
The IDES program will eventually enable agencies to manage user identities across the Queensland Government and enable users to access cross-agency and whole-of-government applications. Single sign-on capabilities will also be implemented.
Following the commencement of a pilot phase of the IDES program within the DPW in June 2011, CITEC hopes to continue the program’s migration to both the Department of Local Government and Planning and the Department of the Premier and Cabinet.
CITEC also expects to soon complete the final phase of the of the CITEC Confirm Technology Refresh project, which would enable CITEC to “access control and accounting functionality to enhance operational efficiency, reduce operational support costs and improve organisational capacity”.