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Queensland looks to SaaS to deliver on child safety

by Chris Huckstepp •
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A software as a service (SaaS) solution to improve the capturing, sharing, and reporting of child safety concerns is the subject of an Invitation to Offer (ITO) by the Queensland Department of Communities, Child Safety and Disability Services (DCCSDS), as part of measures to meet the recommendations of ‘Taking responsibility: A Roadmap for Queensland Child Protection (the Report).

In line with the findings of the Report, Queensland is focusing its efforts on early intervention through community-based referral, which it sees as being less stigmatising.  Early intervention is also in line with the Queensland Commission of Audit recommendations that government should be seen as ‘the enabler’ rather than ‘the doer’, according to the ITO. 

The SaaS solution will support the Queensland Family and Child Connect program. This program is intended to engage with at-risk families before they become enmeshed in the State’s Child Protection system, and to also support the Intensive Family Support service, which offers in-home support and links to specialist services.

Integration with Queensland Police Service processes is flagged as a possibility in the ITO.

The solution will store detailed client profiles as well as de-identified data used for reporting purposes, and will be used by both government and non-governmental organisations. This means that upgrades, support and price models need to take into account the practices of both small and large organisations.

The solution needs to:

  • Facilitate community based intake and referral processes (from diverse geographic locations and government and non-government groups and individuals);
  • Enable electronic referrals between service providers and the Department; and
  • De-identify data from service providers to help with tracking and reporting.  
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