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OPINION: Calling for Digital Disruption - Not Business as Usual

by Marie Johnson •
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The National Commission of (NCOA) Audit Report* says “business as usual” is not an option for Australia. The NCOA Report presented a service delivery transformation agenda characterised by:

  • Digital first;
  • Oversight from a Chief Digital Officer;
  • eGovernment;
  • Use of cloud;
  • Innovation in payments;
  • Closing down duplicated service delivery networks and...
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