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Premier’s Department invites tenders for IT to support ‘one-stop-shops’

by Paris Cowan •
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Updated: When Barry O’Farrell’s first one-stop-shop opens its doors next year, its day-to-day operations will depend upon a hosted contact centre system recording customer interactions, providing chat functionality, managing phone queues and call-backs, and providing a consolidated interface from which NSW citizens can access the whole contact centre network online...

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