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On-site services hard to shake, even in the digital world

by Paris Cowan •
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Just three percent of taxpayers are driving the continuation of face-to-face client transactions with the Australian Taxation Office (ATO), estimated by the Office to be the most expensive type of transaction it conducts.

The ATO currently engages members of the Australian community through four service channels:

  1. online;
  2. telephone;
  3. mail and...
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