A glossary of information and communication technology (ICT) and public sector terms to help suppliers more credibly engage with government.
| Term Sort ascending | Definition |
|---|---|
| Tablet | A mobile computing device that typically has a touch-sensitive screen for input and lacks a physical keyboard. Tablets are designed to be highly portable and lightweight. Most tablets run on operating systems such as Android, iOS, or Windows, and are equipped with wireless connectivity options such as Wi-Fi or cellular data. |
| System Replacement Or Redevelopment | The process of replacing or upgrading an existing system for better performance, functionality, and/or reliability. This involves analysing the existing system, identifying its shortcomings, designing and developing a new system, and finally deploying and testing the new system. |
| System Migration | The process of moving data, applications, and other IT assets from one computer system or environment to another. This can include transferring data between different operating systems, hardware, or software platforms. System migration is typically performed when an organisation wants to upgrade its IT infrastructure, consolidate multiple systems into a single platform, or move to a cloud-based environment. The process can involve significant planning and coordination to ensure that data and applications are transferred correctly and that any potential downtime is minimised. |
| System Enhancement Or Upgrade | The process of improving or adding new features, functionalities, or capabilities to an existing computer system or application. It involves making changes or modifications to the system, which could include upgrading hardware components, updating software versions, improving security, or enhancing performance. |
| System Development and Delivery | The processes and methodologies involved in designing, building, testing, and delivering software systems or applications. It encompasses all the stages involved in the software development life cycle (SDLC) including requirement analysis, design, development, testing, deployment, and maintenance of the system. |
| System Architecture | The process of designing the fundamental structure of a computer or information system, including hardware, software, network, and security components. It involves understanding and defining the system's requirements, selecting appropriate hardware and software components, and creating a blueprint or diagram that outlines the system's design and functionality. |
| System Analysis and Design | A methodology used in the field of information technology to analyse, design, and develop systems. The process involves understanding the requirements of the system, defining its scope, identifying the necessary hardware and software components, and designing a solution that meets the needs of the stakeholders. This involves creating models, diagrams, and other representations of the system to facilitate communication and collaboration among the development team, users, and other stakeholders. |
| Survey | The collection of information or data from a group of people or target audience, typically through a questionnaire or set of questions that are administered online or in-person. Surveys can be used to gather feedback on various aspects of technology, such as user satisfaction, customer needs, product features, and market trends. The data collected from surveys can be used to inform decision-making, product development, marketing strategies, and other processes. |
| Support and Maintenance | The process of providing technical assistance and troubleshooting services to users of information and communication technology (ICT) products and services. ICT support and maintenance can include diagnosing and resolving software or hardware issues, configuring and installing new software or hardware, maintaining network infrastructure, and providing training and support to end-users. ICT support and maintenance services are typically provided by specialised technical support staff or third-party service providers, and may be offered on-site or remotely. |
| Supplier Accreditation | The process of evaluating and certifying ICT suppliers based on their ability to provide quality products or services that meet the required standards and specifications. It involves assessing the supplier's technical capability, financial stability, risk management practices, and other relevant factors. Accreditation helps ensure that only qualified and competent suppliers are engaged to provide ICT products or services to the public sector. It also promotes competition and transparency in the procurement process and reduces the risk of supplier-related problems, such as delays, quality issues, and security breaches. |