Must-know ICT and government terminology

A glossary of information and communication technology (ICT) and public sector terms to help suppliers more credibly engage with government.

Term Definition
Website Design Development and Maintenance

The process of creating, building, and maintaining websites. Website design involves creating the visual appearance of a website, including the layout, colours, and typography. Website development involves the coding and programming necessary to make the website function properly, including adding interactive features and creating databases to store information. Website maintenance involves ongoing updates and maintenance to ensure that the website is secure, functional, and up-to-date with the latest technology and trends.

Whole of Government

Applicable across the entire government. Whole-of-Government (WofG) refers to a coordinated approach where all government agencies work together towards a common goal or objective. This approach ensures that policies and services are delivered in a more integrated and efficient manner. The concept of WofG aims to promote better collaboration, communication, and cooperation between government agencies and minimise fragmentation and duplication of effort.

Whole-of-Government (WofG)

A policy, action or approach that crosses departmental boundaries in the interests of achieving a unified outcome - be it a particular project or overarching policy development. In some cases WofG practice may come under the control of a single central entity (e.g. a specific agency may have responsibility for WofG ICT procurement), but it can also refer to formal or informal collaboration across multiple peer agencies.


Software applications or platforms that help organisations automate and streamline their business processes. Workflow management tools can integrate with other software applications and platforms, such as Project management tools, customer relationship management (CRM) systems, and enterprise resource planning (ERP) systems, to provide a more comprehensive view of business processes.

Workforce Planning

Software applications and services that help organisations manage their workforce needs. These tools typically provide features such as demand forecasting, staffing analysis, skills gap analysis, and workforce optimisation. Workforce planning tools can help organisations ensure they have the right people with the right skills in the right roles to meet business objectives. The tools may also help organisations manage issues such as staff retention, succession planning, and compliance with regulations related to workforce management.