New Normal Signals

Introducing our panellists

Intermedium would like to introduce our senior thought leaders at this year's NSW Budget Breakfast Briefing.

Minister Victor Dominello. Minister for Digital and Customer Service

The Hon. Victor Dominello

Minister for Customer Service and Minister for Digital

Victor was born and raised in the Ryde area. He went to school at Marist Brothers Eastwood before studying law. He was a partner in a commercial law firm, where he represented clients in a number of landmark cases.

Victor was elected as Member for Ryde at a by-election in October 2008. He was re-elected at the 2011 state election.

In April 2011 he was sworn in as Minister for Aboriginal Affairs and Minister for Citizenship and Communities. His portfolio responsibilities included multicultural affairs, veterans’ affairs, volunteering and youth.

Following the Liberals & Nationals Government’s re-election in March 2015, Victor was sworn in as the state’s first Minister for Innovation and Better Regulation.

In this role Victor was responsible for the Office of Fair Trading, the State Insurance Regulatory Authority, Safework NSW and DFSI’s Services & Digital Innovation Division.

Victor oversaw a number of reforms including the establishment of a NSW Data Analytics Centre as well as changes to strata title laws, real estate underquoting laws and the use of sunset clauses in off-the-plan property contracts.

He also led the Social Innovation Council, a partnership between NSW Government agencies and NGO leaders, established to drive sectoral reform in human service delivery.

In January 2017, Victor was appointed Minister for Finance, Services and Property and has responsibility for Service NSW, Property NSW, the State Insurance Regulatory Authority, Revenue NSW and more.

His portfolio achievements included reforms to the CTP Green Slip scheme, the rollout of additional Service NSW Centres in regional areas, launch of the real-time FuelCheck app, the Toll Relief program, and the NSW Digital Strategy.

Following the Liberals & Nationals Government’s re-election in March 2019, Victor was sworn in as the state’s first Minister for Customer Service.

Prior to his parliamentary career, Victor cherished the opportunity to travel to many places around the world and looks back fondly on his experiences in India, Central and South America, Europe, the US and Asia.  He is also a passionate supporter of West Tigers rugby league team.

Victor completed the Australian Institute of Company Directors course in 2017.

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Greg Wells NSW Government Chief Information and Digital Officer

Greg Wells

Chief Information and Digital Officer, NSW Government

Greg became the Government Chief Information and Digital Officer (GCIDO) in July 2018, making him the NSW Government’s most senior technology executive.
As GCIDO, Greg advocates for technology that enables the NSW Government’s objectives, and fosters sector-wide collaboration on a digital agenda to continue to transform the state into a global technology leader. He is responsible for building digital capacity and integration across the public sector, and implementing the NSW innovation and digital government strategies.
Greg’s extensive career in government technology has included leading the delivery of a multi-agency platform to help protect children at risk with the NSW Department of Family and Community Services, and running NSW Health’s ICT strategy, policy governance and operations as the Chief Information Officer, where he was recognised with the Australian Healthcare CIO of the Year award in 2014.

One of the key new initiatives that Greg has driven is the NSW Government’s Digital Restart Fund. The fund is transforming the way that government plans, prioritises and delivers government digital projects.

Speaking topics of interest:
• Digital Restart Fund
• Transformation
• Funding
• Strategy
• Capability

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Judy Hurditch

Judy Hurditch

Principal Analyst, Intermedium

Judy was a Deputy Commissioner of Taxation when she left the Australian Public Service and was responsible for a range of major ICT-dependent program reforms, including the implementation of the Tax File Number System.

She has an MBA from the Australian Graduate School of Management and founded Intermedium in 2004, as a specialist researcher of Australian public sector use of digital and ICT.

As an independent industry analyst, she has an extensive understanding of key technology and digitisation issues facing senior government decision-makers.

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Damon Rees

Damon Rees

Chief Information Officer, Service NSW

Damon was appointed as the Chief Information Officer for Service NSW in November 2017. He is focused on creating a ‘one-stop shop’ for government services and providing businesses and citizens with easy access to these services.

Damon was previously the NSW Government's first Chief Information and Digital Officer. He was appointed to the newly-created role in May 2016. In this role, he was responsible for increasing digital adoption across the NSW public sector, setting the long-term vision for ICT and digital transformation, delivering the NSW Open Data Policy and improving integration across government agencies. He was also the Deputy Secretary of ICT and Digital Government at the Department of Finance, Services and Innovation.

He has held several executive roles in the private sector, previously serving as the Chief Digital Officer at Macquarie Bank, the Chief Technology Officer and interim Chief Information Officer at Woolworths, and as Westpac’s Head of Integrated Delivery.

Damon also serves as a non-Executive Director for GP Synergy.

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Katie McDermott

Katie McDermott

Executive Director Digital Services, Service NSW

Katie is the Executive Director of Digital Services for Service NSW. In her role, she leads all facets of Service NSW digital services, providing a centralised ‘front door’ for NSW Government services to over eight million NSW customers. Her role includes leadership over 500 employees across a diverse group of teams responsible for digital customer experiences.

Katie was previously the Executive Director of the Projects Division at Service NSW, overseeing the Digital Driver’s Licence and Mobile Service Centres. Prior to joining Service NSW, she was Director of the Central Policy Office and Chief Executive Officer for the Mine Subsidence Board at the NSW Department of Finance, Services and Innovation. 

She also has experience in the private sector as the former Services and Transformation Manager at Rio Tinto, where she oversaw HR functions, industrial relations, health and safety, and community relations. 


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New Normal Signals

New South Wales Government ICT and Digital Priorities

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